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Looking for help? Rebuilding Together Pittsburgh is committed to assisting our neighbors. If you are a low-income homeowner seeking home repair services, please visit us here for more information on our program requirements and to submit an interest form.

In an effort to help our community during this time, RTP has assembled resource guides to connect our neighbors with financial, food, housing, utility, and other health and social services. The resource guides linked under "Homeowner Resource Guides"  are tailored for homeowners, but those listed under "COVID-19 Resource Guides" can be useful to anyone. Please see the neighborhood specific guides listed below and follow the link to download. We ask that you share this information with anyone you think it may benefit.

 
COVID-19 Resources

This informational guide provides an overview of some of the organizations in the City of Pittsburgh and Allegheny County that may be able to provide you with assistance and other various forms of support during the ongoing COVID-19 Health Crisis.

*Veteran specific resources denoted with a "
V"

Please scroll to the bottom of this page for income eligibility charts



GENERAL ASSISTANCE

PA Serves of Greater Pittsburgh V
855-838-7744
They can provide access to a variety of providers that offer services in legal housing, employment, medical, money management, clothing, household goods, education, transportation, and other critical needs to area veterans. They can also assist you with the Veteran Temporary Assistance Fund (Pg.1) and obtaining your DD214. Contact them at the number listed above to connect with a case manager


Area Agency on Aging (AAA)
412-350-5460                                                           
The Area Agency on Aging (AAA) assists Allegheny County residents, 60 years of age and older, to live safe, healthy, and, when possible, independent lives. They provide services to older adults who face challenges but want to remain in their home by aiding with applying for services, domestic care, nursing home alternative, services in the home and more. Contact them at the hotline number above to be connected to services.


PA 2-1-1 Southwest
Dial 2-1-1 or 888-553-5778
Dial 7-1-1 for hearing impaired
By simply dialing 2-1-1, trained Resource Navigators can assess your needs then refer you to the best and closest resources in your community. The 211 database contains information on more than 6,000 health and human service agencies. If you have any additional questions regarding programs around rent/eviction assistance, tax preparation, utility shut-offs, emergency shelter, mental health services, don’t hesitate to call 2-1-1!



FOOD ASSISTANCE

Military Share Food Distribution V
412-481-8200
Drive through food pick up occurring once a month from 12PM-5pm at Veteran’s Leadership Program at 2934 Smallman St. Pittsburgh, PA. Next event occurs May 11th, 2020. No pre-registration required.


PA 2-1-1 Southwest
Dial 2-1-1 or 888-553-5778
Dial 7-1-1 for hearing impaired
Call 211 if you have emergency food needs to be connected to resources.


Greater Pittsburgh Community Food Bank
For a list of pantries and information on food banks in your area call 412-460-3663

Pennsylvania Supplemental Nutrition Assistance Program (SNAP)
For application assistance call the Greater Pittsburgh Food Bank at 1-833-822-7627 or text SNAPPA to 555-888
SNAP helps you and your family buy food needed for good health. You can buy food from most grocery stores and other retailers that sell food. If you meet the program guidelines, you will get a special debit card (called an EBT Card). This debit card comes with a certain amount of money already on it to pay for food. The amount of money you get on the card may depend on three things: household income from all sources, number of people in household, and where you live.


Senior Boxes - Greater Pittsburgh Community Food Bank
Rebuilding Together Pittsburgh is a Distribution Center.  Call Bri Castle, Volunteer Project Manager, at 484-773-1567 about signing up!
Qualified individuals aged 60 and over with incomes of less than 130% of the Federal Poverty Guidelines are eligible for a monthly box of groceries. Included in the box you’ll find a variety of canned fruits and vegetables, peanut butter, beans, cereal, pasta, bottled juice, shelf-stable milk, canned meat and 2 pounds of cheese. Rebuilding Together may be able to deliver your box to your home, please inquire when signing up.


Meals on Wheels
Call Allegheny County Senior Line to Sign Up 412-350-5460 or 1-800-344-4319
Meals on Wheels provide meals to anyone over the age of 60, regardless of income or health. Anyone under the age of 60 must be recovering and rehabilitating from an illness, injury or surgery. Meals can be provided as many days a week as needed. Food can be left with neighbors but cannot be left in coolers or at the front door.



FINANCIAL ASSISTANCE

Veterans Temporary Assistance (VTA) V
412-621-4357, Dwight Boddarf, Allegheny County Director of Veteran’s Affairs
VTA provides temporary financial assistance to Veterans and their beneficiaries who reside in Pennsylvania for the necessities of life (food, dairy, shelter, fuel and clothing). If eligible, a Veteran or their beneficiary can qualify for an amount not to exceed $1,600 in a twelve-month period. Please call Allegheny County Director of Veteran’s Affairs for information about eligibility.


COVID-19 Housing Stabilization Fund
Call 2-1-1 to apply                                                    
The Urban Redevelopment Authority of Pittsburgh’s (URA) new program for households at or below 80% Area Median Income (AMI) who have been affected by the economic impact of the COVID-19 pandemic. The COVID-19 Housing Stabilization Fund is designed to provide short-term assistance to workers who have experienced a reduction in hours and are facing a financial hardship to pay rent, mortgage, and utilities.


Pennsylvania Unemployment & Workers Compensation Benefits
If you are employed in Pennsylvania and are unable to work because of Coronavirus disease (COVID-19), you may be eligible for Unemployment or Workers' Compensation benefits        

UNEMPLOYMENT COMPENSATION BENEFITS
An application can be filed at the statewide unemployment compensation toll-free number at 1-888-313-7284.

You may be eligible if:
  • Your employer temporarily closes or goes out of business because of COVID-19
  • Your employer reduces your hours because of COVID-19
  • You have been told not to work because your employer feels you might get or spread COVID-19
  • You have been told to quarantine or self-isolate, or live/work in a county under government-recommended mitigation efforts                                                           

WORKERS COMPENSATION SERVICES
If you believe you may have been exposed to COVID-19 in your workplace, you may be eligible for Workers' Compensation.  For information call the PA Workers Compensation Helpline at 717-772-4447

Disaster Unemployment Assistance (DUA)
1-877-345-3382
The Disaster Unemployment Assistance (DUA) program provides temporary benefits to people who, due to a presidentially declared major disaster, lost or had their employment or self-employment interrupted. To be considered, you must not be eligible for regular unemployment insurance benefits.


Federal Housing Finance Agency (FHFA)
To Help borrowers who are at risk of losing their home, the FHFA has directed Fannie Mae and Freddie Mac (the Enterprises) to suspend foreclosures and evictions for at least 60 days due to the coronavirus national emergency. The foreclosure and eviction suspension applies to homeowners with an Enterprise-backed single-family mortgage.
*BENEFIT IS NOT AUTOMATIC - borrowers must contact their mortgage service provider as soon as possible if they are affected.


CARES Act Payments
The CARES Act provides for Economic Impact Payments to American households of up to $1,200 per adult for individuals whose income was less than $99,000 (or $198,000 for joint filers) and $500 per child under 17 years old – or up to $3,400 for a family of four. On 4/13/20 payments began to be wired to eligible recipients who previously authorized the IRS to post their refunds (or Social Security payments) through direct deposit. In early May 2020, the IRS will start mailing paper checks to households, at a rate of 5 million per week. The paper checks will first go to the households with the lowest adjusted gross incomes and continue upwards. It could take up to 20 weeks to mail out all checks. Please call 2-1-1 for questions & assistance.

Pittsburgh Financial Empowerment Center
1-800-298-0237
Provides professional one-on-one financial counseling-- free of charge. During COVID-19 the Center is providing technical assistance with unemployment benefits, help paying bills, student loan deferments, short term and emergency loans, insurance issues, and avoiding scams.

Helpful tips to avoid scams:
  • ​ Calls or emails asking for individuals to provide personal information in order to receive their COVID relief check
  • Phone calls stating there is an issue with your social security benefits and/or they may be canceled if you do not act right away
  • Letters sent through the U.S. Mail threatening suspension of Social Security benefits due to COVID-19 or coronavirus-related office closures
  • Phone calls, text messages or even at home visitors offering COVID-19 tests and/or unapproved treatments
The best defense is to say NO if anyone contacts you and asks for your Social Security number, bank account number, credit card information, Medicare ID number, driver's license number or any other personally identifiable information by phone, in person, by text message, or email.


UTILITY ASSISTANCE

Gas Utility Assistance Programs
The following are programs available to both Peoples and Columbia Gas customers. Both providers manage a host of assistance programs. Those administered by only one provider will be indicated. To access these programs, call the number listed for your gas provider.

Peoples Gas 1-800-400-9276; Columbia Gas 1-800-537-7431

Customer Assistance Program/Budget Billing
(CAP) participants are given affordable, monthly, long-term bill payment plans so they can maintain their gas service. Payments are based on income, not gas usage.

Emergency Furnace, Water Heater, and Line Repair Program
Provides assistance to income eligible customers who own their home with furnace, primary heat source appliances, and houseline repair issues.

Customer Assistance Referral and Evaluation Services (CARES) *Columbia Gas only
Offers basic budget counseling, customized payment plans, and referrals to energy grant programs and community resources. In cases of extreme hardship, those above income limits may qualify.

Dollar Energy Fund Grants
1-800-764-0111
Provides cash assistance to income eligible customers whose gas service is off or in threat of termination. You must have applied for LIHEAP/Crisis first (when open) and have made a good faith payment on the account within the last 90 days. Program opens October 1st.


Duquesne Light Customer Assistance Program
This program offers qualifying Duquesne customers reduced monthly payments based on ability to pay and debt forgiveness if terms of the CAP agreements are met. The applicant’s household income must be less than 150% of the federal income poverty guidelines. Contact the CAP location nearest you for an application.

Holy Family Institute McKeesport (412) 896-4314
Holy Family Institute McKees Rocks (412) 331-8665
Holy Family Institute Beaver Falls (724) 846-6400
Holy Family Institute Aliquippa (724) 788-1564
Holy Family Institute Swissvale (412) 244-8010
Holy Family Institute North Side (412) 322-6588
Catholic Charities Downtown (412) 325-6749


Pennsylvania American Water H20 to Help Others Program
1-888-282-6816
Provides water service assistance to low-income customers who are at or below 150% of the Federal Poverty guidelines (see chart on page 6) in the form of grants of up to $500 per year, an 85 % discount on the monthly water service charge, and water-saving devise and education. They also connect low-income customers to wastewater service assistance in the form of grants of up to $500 per year, and a 20% discount on the total wastewater charges.  


Phone & Internet (Please Call Your Service Provider for More Information)
Comcast, 1-800-934-6489
Comcast internet users have unlimited data for 60 days and will not disconnect services or assess late fees for 60 days. Comcast Internet Essentials is offering two free months of Internet to qualified low income customers, call 1-855-846-8376  

Verizon, 1-800-922-0204                                  
Waived late fees & service disruption. Offering two months of waived internet and voice service charges for current Lifeline customers and a new affordable internet option for low income households. Unlimited domestic calling. Automatically adding 15GB of data across nearly all mobile plans.

AT&T, 1-800-288-2020
Offering free public access at its hotspots for 60 days, no late fees, and unlimited data to customers for at least 60 days

Sprint, 1-888-211-4727
Offering expanded roaming access to the T-Mobile network, free international calling, no late fees, and unlimited data for 60 days

Cricket Wireless, 1-800-274-253                     
Waiving Reactivation Fees, have BridgePay available, which lets you split your current bill into two payments

If your provider is not listed, we recommend contacting them to ask what adjustments they have made due to COVID-19.

If your utility provider could not solve your utility issue, you can seek assistance by calling the Pennsylvania Public Utility Commission Consumer Hotline at 1-800-692-7380.



TRANSPORTATION

Port Authority
412-442-2000
To make sure riders have enough space to spread out and to prevent overcrowding, Port Authority is limiting the number of passengers who can be on a vehicle at one time. Drivers will pass up stops when their vehicle reaches the limit until other passengers on the vehicle disembark. To hear the full list of service adjustments please call 211.


ACCESS Transit
412-562-5353
The ACCESS program is included in Port Authority’s COVID-19 plan. ACCESS is a door-to-door, advance reservation, shared–ride transportation program provided throughout Allegheny County and to destinations in adjoining counties within 1.5 miles. Please call to schedule ride or get contact information for an ACCESS service provider in your neighborhood.


Travelers Aid Medical Assistance Transportation (MATP)
412-281-5474
Through a contract with the Allegheny County Department of Human Services and Office of Medical Assistance Transportation, Travelers Aid can provide roundtrip transportation to eligible consumers to attend billable to medical assistance services.



PRESCRIPTIONS

PACE Prescription Assistance Program
1-800-225-7223
PACE is Medicare and Medicaid program that helps people meet their health care needs. The PACE prescription assistance program is allowing for early prescription refills in order to allow older adults to keep several weeks' worth of medication on hand as is recommended by the current COVID-19 preparedness guidance. PACE will now reimburse refills purchased before 75% of the days' supply has passed except for opioids and other controlled substances – these will be handled on a case-by-case basis. To refill your medication early, simply ask your pharmacy provider. For information about qualifying for PACE, please call


Local Pharmacies
Many local pharmacies across Allegheny County are now offering free delivery for all older adults, even if they are not a PACE beneficiary. When requesting your medication to be filled or refilled, simply ask your pharmacy provider for free home delivery.



MENTAL HEALTH

Veterans Crisis Line V
1-800-273-8255 or send text to 838255
If you are a service member or Veteran in crisis or you’re concerned about one, there are specially trained responders ready to help you, 24 hours a day, 365 days a year through a confidential toll-free hotline or text-messaging service.


Peer Support & Advocacy Network
Peer Support and Advocacy Network is available from 10:00 a.m. to 12:00 a.m. 1-866-661-9276
Crisis Services available 24/7 call 1-888-796-8226
Peer Support and Advocacy Network is an organization offering peer support to individuals with mental illness through a variety of programs. All programs focus on recovery and the provision of hope and understanding.


Substance Abuse and Mental Health Services Administration (SAMHSA)
Disaster Distress Hotline is 1-800-985-5990 or text TalkWithUs to 66746.  People with deafness or hearing loss can use their preferred relay service to call 1-800-985-5990
SAMSHA’s trained information specialists answer calls, transfer callers to state services or other appropriate intake centers in their states and connect them with local assistance and support.


Resolve Crisis Services
24-hour hotline at 1-888-796-8226
Resolve Crisis Hotline is free for Allegheny County Residents and can be of help if you need to talk with someone about any problem – big or small. Some examples are:
  • You've had a bad day or a series of bad days
  • You're dealing with the loss of a loved one
  • You’ve lost your job
  • You want to help a loved one with any of these concerns


SOCIAL/COMMUNITY SUPPORT

VLP Battle Buddy Program V
412-254-3194 or 412-481-8200
Veterans Leadership Program (VLP) has a "battle buddy" program for women Veterans during the ongoing COVID-19 Pandemic. If you would like a “battle buddy” or want to be a “battle buddy”, please call.


Pittsburgh Cares Buddy Program
412-471-2114 ext.200
In light of the COVID-19 Pandemic, Pittsburgh Cares is hoping to help those who wish to be a “buddy” to someone and to help those seeking a “buddy”. People who receive a “buddy” can be people over the age of 60, people who are immunocompromised, or have spouses working on the "front lines" and cannot go to the store, etc. Duties of a “buddy” include check-in phone calls , sharing of any news and information, running errands such as picking up groceries, medications, etc. (when possible/ if needed). Please call to be a “buddy or receive a “buddy.


Lawrenceville United Buddy Program
412-802-7220
Lawrenceville United has stepped up to support those who are at higher risk from COVID-19 by offering to pair interested applicants with “buddies” to do check-in phone calls, pick up and deliver groceries/prescriptions, prepare home-cooked meals, share relevant health information, provide pet care, take out the garbage, collect mail, and more. Lawrenceville United encourages older adults and residents with serious chronic medical conditions to take the advice of the CDC and accept a “Buddy” to have a support system (or a back-up to your existing support system) in the days and weeks ahead. Applicants do not have to be Lawrenceville residents to apply.


Spiritual Support
For universal prayer needs, from wanting someone to pray with you or requests for congregations to pray for you please call Andy Hromoko at 412-980-9463. Andy will also be happy to connect you with a diverse array of denominations for your spiritual needs.

Technology Assistance
University of Pittsburgh is offering technology assistance for issues such as connecting to the internet, setting up email, and any other related tech questions. Please call 412-383-0805 (if prompted enter ID: 702 100 473#) from 9:00am-5:00pm.



ABUSE

Women’s Center & Shelter of Greater Pittsburgh
412-687-8005, 24 hr. hotline.
People are being asked to stay at home which can be the most dangerous place for domestic violence victims and their children. If you or someone you know is experiencing physical, emotional or psychological abuse from a spouse or partner, call the Women’s Center & Shelter of Greater Pittsburgh’s 24-Hour Emergency Hotline for help and support.


Allegheny County Area Agency on Aging
412-350-6905 or 1-800-344-4319                              
Area Agency on Aging accepts calls 24 hrs. a day for concerns about the well-being of a person over the age of 60. Concerns include physical abuse, verbal abuse, mental/emotional abuse, financial exploitation, caretaker neglect/abandonment, & self-neglect. Callers can voice concerns anonymously.


PA Adult Protective Services
1-800-490-8505                           
The PA Department of Human Service’s Adult Protective Services Hotline accepts calls 24 hours a day for concerns about the wellbeing of adults between the ages of 18 and 59 with a physical or mental disability. Concerns include physical abuse, verbal abuse, mental/emotional abuse, financial exploitation, & caretaker neglect/abandonment. Callers can voice concerns anonymously. 


ChildLine
1-800-932-0313                                                  
If you witness or suspect any abuse of a person under the age of 18 please call the ChildLine. ChildLine accepts calls 24 hours a day. Callers can voice their concerns anonymously unless they are registered as a mandated reporter with the Commonwealth of Pennsylvania.



TAX RELIEF

Allegheny County Property Tax Abatements and Exemptions
Act 50 Homestead Exclusion
412-350-4636
Under this amendment, the initial $18,000 in assessed value of each owner-occupied residential property and certain farm­stead properties within Allegheny County will be excluded from County real estate property taxation.

Act 77 Senior Citizen Property Tax Relief
412-350-4100 or 1-866-282-8297
This program entitles qualified Allegheny County homeowners (aged 60 or under 60 that are permanently disabled) to a flat 30 percent discount on county property taxes. Deadline to file for relief in 2021 is June 30, 2020. An approved, qualified applicant continues to receive tax relief as long as they are the property owner/occupant, and the household income does not exceed $30,000 (calculate using only 50% of gross SSI/SSDI benefits and 100% of all other income).